Microsoft New MB-230 Exam Sample | Exam MB-230 Tips & Reliable MB-230 Test Simulator
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So there are so many specialists who join together and contribute to the success of our MB-230 exam torrent materials just for your needs, What's about the MB-230 pdf dumps provided by ITCertMagic.MB-230 Test Braindumps: Microsoft Dynamics 365 Customer Service Functional Consultant - MB-230 Pass-Sure Torrent & MB-230 Ttest Questions
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Our experts have employed their best efforts Reliable MB-230 Test Simulator to provide you information in simple and easy to learn format for exam preparation.NEW QUESTION 51
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring a business process flow for a case entity.
All cases must be flagged for review.
You need to complete configuration of the business process flow.
Solution: Create an action that generates a task record that is assigned to the case reviewer and appends the text Ready for review to the case topic.
Does the solution meet the goal?- A. No
- B. Yes
Answer: B
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/business-applications-release-notes/april18/microsoft-flow/add-action- business-process-flow
NEW QUESTION 52
You are working as a functional consultant for Dynamics 365 Customer Service. No changes have been made to security roles.
You need to ensure that customer service representatives can process cases that have service-level agreements (SLAs) and entitlements. You must grant only the minimum privileges required.
How should you configure security? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
**Answer: **
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
NEW QUESTION 53
A company uses Dynamics 365 Customer Service.
You need to implement queues to meet company requirements.
Which types of queues should you use? To answer, drag the appropriate queue types to the correct requirements. Each queue type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
**Answer: **
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
NEW QUESTION 54
You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).
You need to ensure that VoC survey responses trigger an escalation in support.
Which workflow should you use?- A. VoC - Process Survey Response
- B. VoC - Process NPS Response
- C. VoC - Process Face Response
- D. VoC - Close Survey Activity
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan- survey
NEW QUESTION 55
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